Help & Contact

Contact Us

Contact ECO Heat Shop Smethwick for enquiries related to DIY supplies, heating and plumbing products, guttering, roofing materials, tools, and home or office essentials. Our team is available to assist customers with general product enquiries, store visits, and trade-related requirements.

Have any queries?

We're here to help.​

Complaints

For complaints, please contact us at the provided number.

Returns

Email or call to start the return process and shop with confidence.

Marketing

For marketing inquiries, contact us at the provided number.

Don't be a stranger!

You tell us. We listen.

Your feedback fuels our progress. We’re all ears, ready to listen attentively to your thoughts, suggestions, or concerns. Whether it’s a product idea, a service improvement, or simply sharing your experience, your input is invaluable. Rest assured, we take every comment seriously, striving to address them promptly and effectively. Together, let’s shape a better experience for all.

Visit Our Store

We also have a physical store!

Customer Service Hours

Monday to Friday, 8:00 AM – 6:30 PM

Yes, you can contact us via our chatbot on our website.

For product information, email us at info@ecoheatshop.co.uk.

You can contact us 24/7 via our chatbot on our website.

ECO Heat Shop is located at Unit 8 West Cross Shopping Centre, Smethwick, United Kingdom, B66 1JG. Map...

To lodge complaints, please call us at 0 1212 270 770 or Send us a feedback message by clicking the Link Contact Us

To discuss marketing collaborations, contact us at +44 7849 443655 or email info@ecoheatshop.co.uk.