Familiarize yourself with our hassle-free return policy and find out how to initiate returns or exchanges. Check for any applicable restocking fees.
Can I exchange a product for a different model or size?
Yes, you can exchange your purchase for a different model or size. Follow our exchange process outlined on the Returns & Exchanges page for a smooth transaction.
How do I initiate a return or exchange?
Valid reasons to return an item
- Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
- Delivered product is incomplete (i.e. has missing items and/or accessories).
- Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)
- Delivered product is does not match product description or picture (i.e product not as advertised)
To start a return or exchange, visit our Returns & Exchanges page, follow the instructions, and fill out the necessary forms. Our team will guide you through the process.
Can I return a product if it doesn’t meet my expectations?
Absolutely. We understand that preferences can vary. If the product doesn't meet your expectations, you can return it following our return guidelines.
What is your return policy?
We have a hassle-free return policy. If you're not satisfied with your purchase, you can return it within a specified period for a refund or exchange. Please refer to our Returns & Exchanges page for detailed information.