Frequently Asked Questions
Are your products energy-efficient?
Yes, all our radiators are designed with energy efficiency in mind. We prioritize eco-friendly heating solutions, providing you with warmth while minimizing environmental impact and reducing energy costs.
Can I contact ECO Heat Shop via chatbot?
Yes, you can contact us via our chatbot on our website.
Can I exchange a product for a different model or size?
Yes, you can exchange your purchase for a different model or size. Follow our exchange process outlined on the Returns & Exchanges page for a smooth transaction.
Can I extend the warranty on my purchase?
- Our warranty coverage is determined by the manufacturers of the products we offer. As of now, we don't provide options to extend the warranty beyond what is specified by the respective brands. We recommend reviewing the warranty information provided with each product to understand the coverage period and terms. If you have specific concerns or questions about warranty extensions, feel free to reach out to our customer support team for clarification.
Can I find radiators suitable for specific spaces, like bathrooms?
Absolutely! Discover our range of specialized radiators, including heated towel rails and bathroom radiators, designed to keep your bathroom warm and towels toasty. CLICK HERE
Can I install the product myself, or do I need professional help?
Many of our products are designed for easy self-installation. However, for certain complex installations, we recommend seeking professional assistance to ensure optimal performance and safety.
Can I make changes to my order after payment?
Once an order is placed, changes may be challenging. Contact our customer support as soon as possible if you need to make adjustments, and we'll do our best to assist you.
Can I return a product if it doesn’t meet my expectations?
Absolutely. We understand that preferences can vary. If the product doesn't meet your expectations, you can return it following our return guidelines.
Do you offer installation services?
While we don't provide direct installation services, we can recommend trusted professionals or installation services in your area. Contact our support team for assistance.
Do you offer international shipping?
Currently, we primarily serve customers within the United Kingdom. For international inquiries, please contact our customer support team for personalized assistance.