Frequently Asked Questions

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Frequently Asked Questions

For general inquiries, you can reach us at info@ecoheatshop.co.uk.

Product registration is typically done through our website. Follow the instructions provided in the product manual or on our website to register your purchase for warranty coverage.

Register Warranty

Once your order is dispatched, you'll receive a tracking number via email. Use this number to track your order's journey and get real-time updates on its delivery status.

CLICK HERE FOR ORDER TRACKING

Valid reasons to return an item

  1. Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
  2. Delivered product is incomplete (i.e. has missing items and/or accessories).
  3. Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)
  4. Delivered product is does not match product description or picture (i.e product not as advertised)

To start a return or exchange, visit our Returns & Exchanges page, follow the instructions, and fill out the necessary forms. Our team will guide you through the process.

There are several signs to keep an eye on which would usually indicate your boiler is ready for a replacement:

  • Your boiler is frequently breaking down
  • Your heating bills are becoming too expensive
  • There are strange noises coming from your boiler
  • If you suspect a gas leak (if this is the case, you should call an installer urgently and do not attempt to resolve yourself)
  • Boiler parts are hard to replace due to the age of your boiler and are no longer being manufactured

When you have selected the ECO Heat Shop installers that you would like to contact you, they will arrange for a no-obligation survey of your property. Once they have done this, the installer will suggest a ECO heating solution suitable for your heating and hot water needs, giving you a breakdown of product and installation costs.

For pre-orders, we typically charge your payment method at the time of order placement. This ensures your product is reserved, and you'll be among the first to receive it upon release.

Boiler installations can take up to anywhere between a day to a few days depending on the manner of the installation. If you are getting a like-for-like swap of your current boiler, this will be less time consuming for the installer and they should be able to complete the job in around 2-4 hours. However, if you’re changing your system completely, e.g. from a system boiler to a combi boiler, this will take much longer to complete due to several external factors from the boiler, including pipework and removing your hot water cylinder.

When the ECO-Heat installer suggests a suitable boiler for your property, they should be able to give you a more accurate installation timescale.

Absolutely. We prioritize the security of your payment information. Our website uses encrypted connections and follows industry best practices to ensure a secure and safe transaction environment.