Frequently Asked Questions
Is professional installation necessary for warranty coverage?
For some products, professional installation may be required to validate the warranty. Review the warranty terms for your specific product to understand any installation requirements for warranty coverage.
What happens once I’ve accepted my quotation?
Once you have accepted a quotation by one of the installers that has done a survey of your property, the installer will arrange a date with you for the installation.
What if my product arrives damaged?
In the rare event of a damaged product upon arrival, please contact our customer support immediately. We'll swiftly address the issue and ensure a replacement or refund, as needed.
What is the contact number for lodging complaints?
To lodge complaints, please call us at 0 1212 270 770 or Send us a feedback message by clicking the Link Contact Us
What is the email address for obtaining information about products?
For product information, email us at info@ecoheatshop.co.uk.
What is the email address for return and exchange queries?
For return and exchange queries, please email us at return@ecoheatshop.co.uk.
What is your return policy?
We have a hassle-free return policy. If you're not satisfied with your purchase, you can return it within a specified period for a refund or exchange. Please refer to our Returns & Exchanges page for detailed information.
What maintenance is required for your heating products?
Regular maintenance contributes to the longevity of our heating products. Follow the maintenance guidelines provided in the product manual for specific care instructions.
What materials are used in your radiator construction?
Our radiators are crafted from high-quality materials, ensuring durability and optimal heat distribution. From modern aluminum designs to classic steel radiators, we offer a variety of materials to suit your preferences.
What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, Apple Pay, Google Payment, and other secure options such as cash on delivery.
You can find the complete list during the checkout process.