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Frequently Asked Questions

Can I exchange a product for a different model or size?

Yes, you can exchange your purchase for a different model or size. Follow our exchange process outlined on the Returns & Exchanges page for a smooth transaction.

Can I make changes to my order after payment?

Once an order is placed, changes may be challenging. Contact our customer support as soon as possible if you need to make adjustments, and we'll do our best to assist you.

Can I return a product if it doesn’t meet my expectations?

Absolutely. We understand that preferences can vary. If the product doesn't meet your expectations, you can return it following our return guidelines.

Do you offer international shipping?

Currently, we primarily serve customers within the United Kingdom. For international inquiries, please contact our customer support team for personalized assistance.

© 2026 Eco Heat Shop Ltd. All rights reserved. Registered in England and Wales. Company No. 16383897.

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Rainwater
Wastewater
Drainage
Boilers
Radiators
Heatings
Tools
Renewables
Spares Parts
Home & Building Supplies
Boiler Care
Bathroom & Showers

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