Returns & Refunds Policy
At Eco Heat Shop Limited, we are committed to ensuring your complete satisfaction with every purchase. Whether you are upgrading your heating system or purchasing spare parts, our policy is designed to be straightforward and customer-focused.
Order Handling & Cancellations
Handling Time Guarantee
Our standard maximum product handling time is 2 business days. If your order has not been processed or dispatched within this window, you have the right to raise a formal inquiry with our support team.
How to Cancel
To ensure the fastest resolution, order cancellations must be made over the phone. If you wish to cancel an order before dispatch or following a handling delay, please call us directly:
Return Eligibility
We offer a 30-day return window from the date of delivery. To be eligible for a refund or exchange, your item must meet these criteria:
- Unused Condition: Items must be in their original, resellable condition and unopened packaging.
- Documentation: A valid proof of purchase (invoice or order confirmation) is required.
- Faulty Items: Products that are defective upon receipt may be returned for a full refund or replacement following an inspection.
Non-Returnable Items
For safety and regulatory reasons, the following are not eligible for return unless faulty:
Refund Process
Once your return is received and inspected (usually within 3-5 business days), we will process your refund:
- Original Payment: Refunds are issued back to the original payment method used.
- Timeline: Most refunds appear in your account within 5–7 business days, depending on your bank’s processing time.
- Account Holders: Note that login features are reserved for specific trade partners; guest shoppers should retain all email correspondence for return processing.
Need Assistance?
Our Customer Support team is available Monday–Friday, 9:00 AM–6:00 PM.