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Install your shower curtain with ease using our Shower Curtain Rod, designed for secure, adjustable...

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+44 121 227 0770

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We are at your service from Monday to Saturday from 8:00 a.m. to 06:00 p.m. to answer all your questions by email, phone or mail.

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Unit 8 West Cross Shopping Centre, Smethwick,

Birmingham, United Kingdom, B66 1JG

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Frequently Asked Questions

How can I contact ECO Heat directly

If you’re needing urgent help or if you are still unsure on which installers to pick for your new ECO Heat boiler installation, you can always call us directly on: 01212270770. One of our friendly advisors will be happy to assist you.

How long does an installation take?

Boiler installations can take up to anywhere between a day to a few days depending on the manner of the installation. If you are getting a like-for-like swap of your current boiler, this will be less time consuming for the installer and they should be able to complete the job in around 2-4 hours. However, if you’re changing your system completely, e.g. from a system boiler to a combi boiler, this will take much longer to complete due to several external factors from the boiler, including pipework and removing your hot water cylinder.

When the ECO-Heat installer suggests a suitable boiler for your property, they should be able to give you a more accurate installation timescale.

What happens once I’ve accepted my quotation?

Once you have accepted a quotation by one of the installers that has done a survey of your property, the installer will arrange a date with you for the installation.

How do I receive my boiler installation quote?

When you have selected the ECO Heat Shop installers that you would like to contact you, they will arrange for a no-obligation survey of your property. Once they have done this, the installer will suggest a ECO heating solution suitable for your heating and hot water needs, giving you a breakdown of product and installation costs.

How do I know my boiler needs replacing?

There are several signs to keep an eye on which would usually indicate your boiler is ready for a replacement:

Your boiler is frequently breaking down
Your heating bills are becoming too expensive
There are strange noises coming from your boiler
If you suspect a gas leak (if this is the case, you should call an installer urgently and do not attempt to resolve yourself)
Boiler parts are hard to replace due to the age of your boiler and are no longer being manufactured

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