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Frequently Asked Questions

Can I exchange a product for a different model or size?

Can I exchange a product for a different model or size?

Taimour Bin Sohail2026-01-27T13:36:13+00:00

Yes, you can exchange your purchase for a different model or size. Follow our exchange process outlined on the Returns & Exchanges page for a smooth transaction.

Can I make changes to my order after payment?

Can I make changes to my order after payment?

Taimour Bin Sohail2023-11-15T17:33:08+00:00

Once an order is placed, changes may be challenging. Contact our customer support as soon as possible if you need to make adjustments, and we'll do our best to assist you.

Can I return a product if it doesn’t meet my expectations?

Can I return a product if it doesn’t meet my expectations?

Taimour Bin Sohail2023-11-15T15:53:25+00:00

Absolutely. We understand that preferences can vary. If the product doesn't meet your expectations, you can return it following our return guidelines.

Do you offer international shipping?

Do you offer international shipping?

Taimour Bin Sohail2026-02-16T12:03:43+00:00

Currently, we primarily serve customers within the United Kingdom. For international inquiries, please contact our customer support team for personalized assistance.

© 2026 Eco Heat Shop Ltd. All rights reserved. Registered in England and Wales. Company No. 16383897.

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